customer service

contact us

1643 north damen avenue
chicago, il 60647
google maps >>


p. 773.862.4523
f. 773.862.4514
e. This email address is being protected from spambots. You need JavaScript enabled to view it.

mon - thur. 11:00am - 6:30pm
fri-sat. 11:00am - 6:00pm
sunday. 12:00pm - 5:00pm

ordering and shipping information

your order will be shipped once stock availability is confirmed and payment/delivery details have been approved. note: p.45 online inventory is pulled from our one store location so it is limited. you will be notified promptly if an item is out of stock

UPS shipping to the 48 contiguous states:

  • $12 ground - arrives within 3-5 business days (within 2 days for Illinois residents)
  • $25 2 day shipping (arrives within 2 business days)
  • $35 overnight shipping (arrives next business day)

* p45.com can not ship to p.o. boxes or military addresses

exchange/return policy

if you need to exchange or are not completely satisfied with your purchase from p45.com, please follow these guidelines to return your merchandise:

  • merchandise in its original condition (unworn, unwashed, original tags attached) may be returned for exchange or credit card refund, less original shipping charges. shoes must be unworn and in an original and undamaged shoe box. jewelry must be returned with all original packaging. sale merchandise is final sale.
  • all returns must be postmarked within 14 days of receipt of purchase. customer is responsible for return shipping charges.
  • when returning an item: please securely package the item, ship using a traceable carrier and insure for the full amount of the merchandise. p45.com will not be responsible for lost or missing packages.
  • please let us know in advance if you wish to exchange your purchase for another size or item so that we may try to secure that item for you. p45.com offers free ground shipping on exchanges.
  • p.45 has the right to deny a refund if the returned merchandise does not meet our above standards.

return merchandise to:
1643 north damen avenue
chicago, il 60647

when returned merchandise is received and approved, we will send you a confirmation e-mail. your credit card will be refunded or exchanges will be shipped within 5 days. please allow extra time for your financial institution to credit your account. please call 773.862.4523 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. if you have questions or concerns.